InQuicker.com App


InQuicker Screenshot

The InQuicker app exists to improve access to healthcare. The platform does this with online self-scheduling that lets you check-in for estimated treatment times at ERs and Urgent Care Centers or book appointments for healthcare services.

Responsible for designs that addressed business, brand and patient requirements. Created user-flows, personas, wireframes, prototypes, and coded HTML/CSS. Used detailed analysis and testing to develop ideas and solutions to improve the patient experience. Collaborated with engineers, marketing and business to ensure goals were met in the product development process.

Find a doctor or health facility near you. Choose where and when you want to go. Relax at home until your chosen time.

Project Challenges

  • Show 3 levels of care: Emergency Room, Urgent Care and Primary Care
  • No frills – focussed on easy access to care
  • Allows for configurable branding
  • Delivers a seamless patient experience across all service lines
  • Increase conversions and reduce form issues and abandonments

Design Results

  • InQuicker patients spend 70% less time in the waiting room than traditional ER visitors.
  • 8 out of 10 patients spend less than 15 minutes in the urgent care center waiting room.
  • 42% of physician appointments occur within 24 hours; 65% within 3 days.
  • Increased patient registrations from 6 per day to over 300 conversions.
  • Overall improved quality of care for InQuicker patients.

Wireframes

I created wireframes to detail and plan the structure and functionality. The wireframes were then built into HTML prototypes to test with users. The layouts were iterated on based on findings from usability testing.

InQuicker Screenshot

InQuicker Screenshot

InQuicker Screenshot

InQuicker Screenshot

InQuicker Screenshot

InQuicker Screenshot

Prototyping

The wireframes were then translated into interactive HTML prototypes. I ran these prototypes to simulate the interactions within the interface.

InQuicker Screenshot

InQuicker Screenshot

InQuicker Screenshot

InQuicker Screenshot

InQuicker Screenshot

InQuicker Screenshot

Based on the concept and user scenarios, I sketched the interface interactions. The sketches take into account each of the 3 panes of glass that make up InQuicker; Emergency Room, Primary Care and Urgent Care.

Screenshots

InQuicker Screenshot

InQuicker Screenshot

InQuicker Screenshot

InQuicker Screenshot

InQuicker Screenshot

InQuicker Screenshot

InQuicker Screenshot

InQuicker Screenshot

InQuicker Screenshot

Feedback

The team used a collaborative tool called Invision to manage team feedback. It was a great tool for sharing comments on specific UI elements.

InQuicker Screenshot

Usability Testing

The app was tested at various stages of development with groups of users to figure out where difficulties were. We iterated based on the feedback we got in these sessions.

Heatmaps were used regularly to measure expectations with how users interacted with the app.

InQuicker Screenshot

InQuicker Screenshot

InQuicker Screenshot

Characters

Since InQuicker.com did not suit stock photography we iterated a set of characters to use within the app.

The popular demographic for InQuicker was females 25-40. We wanted a character that was warm, friendly and inviting, but also natural and not superfluous.

InQuicker Screenshot

Final Implementation

Visual elements were built with HTML and CSS and integrated into a Ruby on Rails framework. I worked closely with the developers to implement the design into the application.

Marketing Concept Website

InQuicker Screenshot

Conclusion

I oversaw all aspects of design for the second version of InQuicker.com. We took what was learned from the original version to create a new design that was more scalable, user friendly and better suited to business goals.

I was responsible for research and planning, UI/UX design, and front-end production. A team of 5 developers and myself build the web and mobile applications over the course of 2 years.

View some more screenshots at Dribbble.